DOCApproved
99.9%
"The commitment is 99.9% monthly uptime for the FlowSight cloud platform."
FlowSight service terms: availabilityDaniel Reyes, 26 Aug
Cognition by corteXolutions
Three teams, three uptimes.One is approved.
Cognition reads your documents, chat and meeting recordings, and keeps one map of what the company says. When two sources give different figures, it flags them before a customer sees either. Every answer carries its source.
- For COOs, sales ops and enablement
- Companies of 50 to 500 people
- You approve the figures
Question: What uptime do we promise?
DOCDiffers
99.95%
"FlowSight runs with 99.95% uptime, backed by service credits."
Enterprise sales deck: trust slideLucas Moreau, 5 Sep
CHATDiffers
99.5%
"Last time I told a customer 99.5%."
Customer asks what uptime we promiseMateo Novak, 20 Sep
Three sources, three figures for the same promise.Compared with the approved figure. Two sources differ.
99.9%
Monthly uptime for the FlowSight cloud platform.
Figures and people are invented for this example.
Nobody lied. Three people quoted three different documents.
- Search finds documents, not disagreements.It returns the service terms and the sales deck side by side and leaves you to notice the figures differ.
- Wikis go stale when nobody owns the page.The newer number lives in a chat thread or a call nobody wrote up.
- People leave with what they know.The one colleague who knew which price was current is on leave, or gone.
From scattered sources to one answer you can check.
Cognition reads what you already have. Nobody rewrites a wiki.
- Step 1
Connect what you have
Documents, chat channels and meeting recordings. You choose the sources.
- Step 2
Build the map
People, topics and figures, each linked to the sentence it came from.
- Step 3
Approve the figures
Someone with authority signs off uptime, prices, headcount. That is the reference.
- Step 4
Compare and answer
New sources are checked against it. Differences are flagged; answers show their source.
Five views, one job each.
Each one ends at a source. Nothing is shown without a link back to it.
Ask
A question in plain English. A short answer, with every claim linked to its source, author and date. No source, no answer.
with the sourceExperts
Who actually knows a topic, ranked by what they wrote and answered, not by title.
by what they wroteWhat changed
A weekly feed of new sources, changed figures and newly opened conflicts. Back from leave, read one page.
this weekContradictions
Same subject, same metric, different values. Each source listed with its date, and the approved value when there is one.
open and resolvedCheck a document
Paste a proposal or a deck. Each figure is compared with the ones leadership approved.
before you send
Experts: uptime and SLA
- Daniel ReyesHead of Site ReliabilityWrote the availability terms.
- Tobias LindqvistCTOApproved the uptime figure.
Fictional example.
What changed: week 2
- Conflict openedPlatform uptime99.9 became 99.95 in a sales deck.
- Conflict openedCompany headcount120 became 134 in an investor update.
Fictional example.
Check the deck before the customer does.
Paste the proposal. Cognition lists each figure as matched, different or not on file, so the fix happens before the send.
Sample proposal, 5 figures checkedfictional example
| Figure | In the draft | Approved | Result |
|---|---|---|---|
| Gateway lead time | 6 weeks | 11 weeks | Differs |
| Platform uptime | 99.9% | 99.9% | Matches |
| Active customers | 57 | 42 | Differs |
| Pro plan, monthly | $1,450 | $1,450 | Matches |
| Support response | 2 hours | none on file | Not on file |
2 differ. Lead time and customer count are older than the approved figures. Fix both, then send.
Start with one team's sources.
We run Cognition on a slice of your documents, chat and recordings under NDA, and bring you the conflicts it finds. You decide from that list.
- Scope
Pick the sources
One team, one set of channels and folders. You choose, we read only those.
- Run
We build the map
People, topics and figures, linked to their sources.
- Approve
Your owners sign off
The few figures that must never differ: uptime, price, headcount.
- Review
The conflict list
Walked through with your ops team, source by source.
Questions
How does it decide which figure is right?
It does not. A person with authority approves a figure, and Cognition compares everything else against it. With no approved figure, it shows the conflict and the sources, and waits.
Which sources can it read?
Documents, chat and meeting recordings. We agree the list with you during scoping, and we read only what you point us at.
Who can see what?
A pilot is scoped to sources you choose. Per-person access rules are part of what we settle with you before any wider rollout.
Is this another enterprise search tool?
No. Search returns documents. Cognition compares the figures inside them and tells you where teams disagree.
What does it cost?
Agreed after the pilot, once you have seen the conflict list on your own sources.